APSystems User FAQ

APSystems EMA APP can be found in the app store for both Apple and Android users.
You may also go to the EMA online portal here.

Your login information which was created upon completion of your installation is identical for both APSystems EMA App and the EMA online portal.

For a lost password, please visit the EMA online portal here and click the “Lost your password?” link. You will need to know your username.

By default, your username will be your first and last name with a space. If this does not work, please email us at service@virtuosoenergy.com for assistance.

Follow the initial prompts of the APSystems video here to download the ECUAPP app, WLAN (WIFI) setup details for your ECU are explained at 2:45 in the video.

Unplug your ECU and move it to a new location closer to your modem, such as your office. Your ECU also has the option to be hard wired (will give you the best connectivity) if the connectivity problem persists.

This is normal winter performance. Depending on the location of your modules, snow can build up heavier on modules which are near a roof valley and take longer to clear than the modules on the top and sides of your roof.

If you are sure that your system is free of snow and you still are not seeing any production, please email us at service@virtuosoenergy.com and we will look into it further.

Fill out the warranty transfer document here and email it to APsystems support in your region (see your regional APsystems website for local contact info) and one their support agents will set up EMA access for the new homeowner. If you do not know the new homeowner’s information, fill out your information in the form and provide it to the new owners for them to complete and submit to APsystems.

Each micro-inverter works independently from the rest, in some occasions, the communication between the ECU and micro-inverter can be temporarily lost due to low irradiance or snow.

If NC is found to occur on modules for longer than 48 hours, please email us at service@virtuosoenergy.com and we will investigate it further.

APSystems app will sometimes go down for unexpected maintenance, this is normal and is usually resolved within a few hours.

Huawei User FAQ

FusionSolar app can be found in the app store for Apple users. FusionHome can be found in the app store for Android users. Both apps are similar in layout and functionality and require the user to be within range of the inverter.

For remote monitoring, please download the My Locus Energy App or visit the Locus monitoring website here and input the login information you were given upon completion of your system and follow the prompts for homeowners.

Huawei inverters can be connected using either the FusionHome (android) or the FusionSolar app (apple), both apps are similar and WIFI can be reconnected by following this video here.

This is normal winter performance. Depending on the location of your modules, snow can build up heavier on modules which are near a roof valley and take longer to clear than the modules on the top and sides of your roof.

If you are sure that your system is free of snow and you still are not seeing any production, please email us at service@virtuosoenergy.com and we will investigate it further.

Your inverter will have 2 solid red lights and has gone into protection mode. Please email us at service@virtuosoenergy.com, if possible, please include a screenshot of your app showing the error and we will assist you further.

SolarEdge User FAQ

MySolarEdge app can be found in the app store for both Apple and Android users. Use the user profile that was created upon completion of your installation to login.

You may also use the same login details on the online monitoring portal found here.

Your inverter is hard wired into the extender we provided, which is connected to your router via WIFI.

If your WIFI range extender is a D-Link. A solid green light bar across the top will mean that the extender is connected to your internet properly. In which case, you will not need to follow these steps.

It is best to start by clearing any previous setups by pushing a paper clip into the small hole in the top of the device for 3 seconds while plugged in. When the extender is ready to be connected to the new WIFI, it will be flashing orange.

Please follow QRS mobile app guide here towards the bottom of the page, to reconnect your WIFI ranger extender. The default WIFI configuration info can be found on the backside of the extender.

Once finished, your inverter will automatically detect internet connection.

Solid Green – System is producing
Flashing Green – Connected, but not producing. (Ex. Will happen when modules are snow covered or at night when there is no sun)
Blue – System is communicating with the monitoring platform.
Red – System fault, please email us at service@virtuosoenergy.com for assistance.

This is normal winter performance. Depending on the location of your modules, snow can build up heavier on modules which are near a roof valley and take longer to clear than the modules on the top and sides of your roof.

If you are sure that your system is free of snow and you still are not seeing any production, please email us at service@virtuosoenergy.com and we will investigate it further.

If you purchased a home with a solar system and need monitoring access, please send a proof of purchase that shows the sale has been completed to support@solaredge.com. Make sure to include all your applicable information including your name, email, address, and SolarEdge inverter serial number.

If you are selling a home and want to transfer access to the new owner, please contact support@solaredge.com with the new owner’s name, email address, and address of the home so we can complete a transfer.